A manual for small groups in crisis countries wishing to improve their interviewing and counselling skills.
This is especially for you if...
...you regularly interview vulnerable people – and need to do it in a sensitive way
...you work with refugees or IDPs
...you work with people who are HIV+ or have AIDS
...you have clients who carry stress, anger, depression or other heavy emotions.
The 2008 edition has been condensed to 37 pages of essential information and learning exercises, and includes a new section on recognizing and helping people with disabilities.